RETURN & EXCHANGE POLICY

Eligibility for Exchange

Exchanges are strictly applicable only for:

• Manufacturing defects
• Dented or defective items caused during internal packaging or factory issues
• Wrong item received

Important: Exchanges must be made within 3 working days after receiving your product.
After this period, Mybotol.HQ will not be held responsible.

Exchange Procedure

• All exchanges MUST be done in person at Mybotol.HQ, Bandar Bukit Raja.
• Exchanges via courier or postage will NOT be entertained.
• Exchanges are subject to stock availability.
• If an exchange is approved via delivery services, all postage costs are fully borne by the customer.

Item Conditions for Exchange

Items to be exchanged MUST be in original condition:

• Unused
• Returned with original packaging (if any)
• Items that have been stickered, labeled, or filled with any content are NOT eligible for exchange

  Note: Items that do not meet these conditions will NOT be accepted for exchange.

Additional Guidelines

• Postage costs for exchanges via delivery services are fully borne by the customer.
• Exchanges are allowed for items of the same price only:
  • If the new item costs more, the price difference must be paid.
  • If the new item costs less, NO cash refund will be provided.

STRICTLY NO exchanges for:

• Stock clearance items
• Markdown price items
• Altered items

STRICTLY NO cash refunds
ONE-TIME exchange per receipt ONLY
Applicable for purchases made in Peninsular Malaysia ONLY

Mybotol.HQ reserves the right to refuse any exchange request if the above terms are not fulfilled.