3. Return & Exchange Policy

3.1 Eligibility for Exchange

Exchanges are strictly applicable only for:

• Manufacturing defects

• Dented or defective items caused during internal packaging or factory issues

• Wrong item received

⚠️ Important: Exchanges must be made within 3 working days after receiving your product.
After this period, Mybotol.HQ will not be held responsible.

3.2 Exchange Procedure

• All exchanges MUST be done in person at Mybotol.HQ, Bandar Bukit Raja.

• Exchanges via courier or postage will NOT be entertained.

• Exchanges are subject to stock availability.

• If an exchange is approved via delivery services, all postage costs are fully borne by the customer.

3.3 Item Conditions for Exchange

Items to be exchanged MUST be in original condition:

• Unused

• Returned with original packaging (if any)

• Items that have been stickered, labeled, or filled with any content are NOT eligible for exchange

⚠️  Note: Items that do not meet these conditions will NOT be accepted for exchange.

3.4 Additional Guidelines

• Postage costs for exchanges via delivery services are fully borne by the customer.

• Exchanges are allowed for items of the same price only:
  • If the new item costs more, the price difference must be paid.
  • If the new item costs less, NO cash refund will be provided.

STRICTLY NO exchanges for:

• Stock clearance items

• Markdown price items

• Altered items

⚠️ STRICTLY NO cash refunds
⚠️ ONE-TIME exchange per receipt ONLY
⚠️ Applicable for purchases made in Peninsular Malaysia ONLY

Mybotol.HQ reserves the right to refuse any exchange request if the above terms are not fulfilled.